FAQ

Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?

Solution

During your long cooperation with us, you will often encounter the following problems. We have sorted out specific answers and hope to help you

FAQ

What is the lifespan of a solar power station?

A solar generator has four main components: the average lifespan of solar panels is between 20 to 25 years. Our batteries have a lifespan of 10 to 20 years. The lifespan of the charge controller is between 15 and 20

How efficient is a solar power station?

Photovoltaic (PV) conversion efficiency refers to the percentage of solar energy converted into electricity. While current solar panels average around 21% efficiency, we have developed PV modules with efficiency approaching 40%.

Can I charge iFORWAY with solar power?

Yes. All iFORWAY power stations support pass-through charging, a feature that allows the power station to be used while charging.

Can I charge iFORWAY with solar power?

Yes. All iFORWAY power stations support pass-through charging, a feature that allows the power station to be used while charging.

Can I run an air conditioner with iFORWAY?

The iFORWAY solar generator G24PRO has a large capacity, capable of powering 99% of household or outdoor appliances. It’s an ideal solar generator for RV air conditioners, which may consume around 500 - 4000 watts of power.

Do iFORWAY power stations come with MPPT (Maximum Power Point Tracking)?

Yes, all iFORWAY power stations have a built-in MPPT (Maximum Power Point Tracking) controller.

Can I leave the power station plugged in after it’s fully charged?

All our power stations are equipped with a Battery Management System (BMS) to prevent overcharging. To maintain and extend the lifespan of the power station, we recommend unplugging it from the charging source once it reaches 100% full capacity.

What are the advantages of lithium power stations compared to gas generators?

Compact and lightweight: Ideal for outdoor use and confined spaces.

Zero emissions and low noise: A greener, quieter energy solution.

Easy maintenance, lower costs: No fuel required and minimal upkeep.

Versatile charging options: Compatible with solar panels, wall outlets, and more.

Long lifespan and rechargeable: Efficient and durable for various power needs.

What are the applications of power stations?

Indoor use: Acts as a home backup power source, ensuring uninterrupted operation of household devices.

Outdoor scenarios: Provides reliable power for off-grid camping, adventure travel, and RV living.

Emergency situations: Powers medical devices like CPAP machines and supports rescue operations during disasters.

G24 Basic

Can the G24 Basic be expanded?

No, the G24 Basic model cannot be expanded. If you need extra capacity, you can choose our G24 PRO or G36 models, both of which support expansion with up to 5 additional battery packs.